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Management: Meeting and Exceeding Customer Expectations,...

Management: Meeting and Exceeding Customer Expectations, 9th Edition

Warren R. Plunkett, Raymond F. Attner, Gemmy S. Allen
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MANAGEMENT: MEETING AND EXCEEDING CUSTOMER EXPECTATIONS, Ninth Edition is a comprehensive survey of the principles and practices of management as they are being applied around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: 1) the never-ending effort by managers and organizations to meet or exceed customer needs, and 2) the need of organizations and their people to be guided by effective leadership.
Yıl:
2007
Baskı:
9th
Yayımcı:
South-Western College Pub
Dil:
english
Sayfalar:
739
ISBN 10:
0324423012
ISBN 13:
9780324423013
Dosya:
PDF, 15.20 MB
IPFS:
CID , CID Blake2b
english, 2007
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